Return, Refund, Shipping,Policy

Return, Refund, Shipping, Cancellation & COD Policy

RETURN AND REFUNDS

Pilot Chef’s offers an easy 7-day return policy to our customers.
Please note, we have a Coupon Refund / Exchange / Monetary Refund available.
Please ensure that you take an unboxing video of the package before opening it.

If a customer is dissatisfied with the purchased product received from Pilot Chef’s, or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by Pilot Chef’s after due verification), he/she/they may initiate a request for returning the Product by sending us an email to info@pilotchefs.com.

The customer shall initiate such requests for a return not later than 7 (seven) days from the date on which he/she received the delivery of the product.
Our team will get back to you within 24-48 hours of receiving your email.

Once we receive the returned products, a quality check will be performed by our quality team.
This is subject to the return having met the following requirements:

Mandatory Criteria for RETURN

• The items should be unused.

• The packaging should have the original invoice, packaging, and tags in place.

• There should not be any scratches or deformities on the surface of the product.

• Ensure that embellishments and sequins on the product are not damaged.

• Return request to be raised within 7 days from the delivery date by writing an email to info@pilotchefs.com.

Any returned item received by us that does not meet the above conditions will not be accepted and will be returned to the customer at their expense.
No amount will be reimbursed in this case.

PRODUCT RETURN PROCESS

STEP 1:
Once you are sure you want to return the product, immediately send an email at info@pilotchefs.com with your Order No. and Product details/SKU code along with your reason for returning the product(s).
Please note all return requests need to be raised within 7 days of product delivery.

STEP 2:
Our Customer Care team will revert on your Return request email within 24-48 hours.
We will arrange a reverse pick up for the delivered product.

STEP 3:
Please make sure that you have packed the return product very safely (use Pilot Chef’s Original packaging box with sealed tapes) to prevent any loss or damage to the product during transit.
Any product received damaged in transit will not be qualified for refund and will be sent back to the customer at their expense.
No Refund Coupon will be issued in such cases.
In case a product is received without the packaging box, we will be deducting Rs 99 from the refund amount.

STEP 4:
Hand over the parcel to our pickup agent. The returned parcel will take 7 to 10 days to reach our warehouse.
Your patience is highly appreciated.

Once we receive the returned product(s), a quality check will be performed by our quality team.
If the returned product(s) meets all the criteria for return, then we will initiate your refund within 24-48 working hours of receiving the parcel.
You will receive an email with the Coupon Code worth your product value.

If your pin code is not serviceable by our courier partner for a reverse pick up, we will request you to send the products via any courier service or India Post.
In such a case, an additional Rs 60 will be added to your coupon refund value as a shipping reimbursement (not in actual).

Please note that the entire process of return — from the day of us receiving your email to you receiving the coupon code/exchange/monetary refund — may take roughly 10-15 days.

PRODUCT EVALUATION & REFUND

STEP 1:
Once we receive the returned product(s), a quality check will be performed by our quality team.

STEP 2:
If the returned product(s) meets all the criteria for return, then we will be glad to issue you a Coupon Code / Exchange / Monetary Refund.

Forward shipping charges will not be reimbursed.
If the returned products do not meet all our return criteria or we receive used/defective or empty boxes, we will not be able to issue any refund.
We will send the products back to you.

You will receive your Coupon Code via email within 48 hours of us receiving the QC-approved returned product.

REDEEMING YOUR COUPON

• A Refund Coupon is valid only for 1 year from the date of issue.

• A Coupon can be used for a cart value equal to or more than the value of the coupon.

• A Coupon cannot be used if the cart value is lesser than the coupon value.

• A Coupon cannot be split into different amounts.

• Any item can only be refunded thrice in exchange for a coupon.

• Two or more coupons cannot be combined.

• Coupons are non-transferable.

Please note, all return requests must be emailed to us within 7 days of receiving the product.

⚠️ IMPORTANT:
NO RETURNS / EXCHANGE ON SCRATCH & DENT SALE

SHIPPING POLICY

Your confirmed orders will be dispatched within 7-9 working days.
Once your order is dispatched, you will receive order tracking details via email.
For further queries, please contact us at +91 88820 03598.

We thank you for your patience and cooperation.
We strongly urge you to Stay Home & Stay Safe.

At Pilot Chef’s, we value your time and money, and strive to ensure that customers receive their products in the finest condition and within the committed timeline.
We have partnered with leading logistics/courier companies such as Wheelseye, Porter, Delhivery, First Flight, etc.

Delivery Timeline:

• Metros & Tier 1 Cities: 7-9 working days

• Tier 2, Tier 3 & Rural Areas: 5-6 working days

Shipping Fee in India:
✅ Free shipping all over India.

CANCELLATION POLICY

Pilot Chef’s reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met.
The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.

If a customer wishes to cancel his/her order post confirmation, they should either call us at +91 88820 03598 or email us at info@pilotchefs.com stating the Order No.

CASH ON DELIVERY POLICY

• To avail Cash on Delivery (COD), all items in the cart should be applicable for COD.

• The pin code provided for COD should be in the serviceable area. If not, any online payment mode must be used.

• You cannot open the box without making the payment at the time of delivery.

• If the product is open, do not accept the order.