SHIPPING POLICY

Your confirmed orders will be dispatched within 3-4 working days. Once your order is dispatched, you will receive order tracking details over email. For further queries, please feel free to contact us at +918882003598. We thank you for being so patient and cooperative. We strongly urge you to Stay home & Stay Safe.

We at Pilot Chef’s value our customer’s time & money, and hence we strive hard to ensure that our customers receive their purchased product in the finest condition, and on or before the committed timeline. In order to do so, we have partnered with some of the leading logistics/courier companies such as Fedex, Aramex, Delivery, First Flight, Overnight Express & Ecom Express.

• Delivery Timeline: While the delivery timeline will depend upon the delivery address of the customer, but a good range to keep in mind would be 3-6 days. For Metros & Tier 1 cities, it might take anywhere between 3-4 working days to deliver while for Tier 2 & 3 cities & Rural areas it might take 5-6 working days.
• Shipping Fee in India : Free shipping all over India.

CANCELLATION POLICY

Pilot Chef’s reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.

In an event wherein the customer wishes to cancel his/her order post confirmation, he/she should either call us at +918882003598  or email us at info@pilotchefs.com  stating the Order No.

CASH ON DELIVERY POLICY

• To avail Cash on Delivery service, all items in the cart should be applicable for COD
• Pin code provided for Cash on Delivery should be in the serviceable area. If not, any online payment mode needs to be used.
• You cannot open the box without making the payment at the time of delivery.
• If the product is open, do not accept the order.